About Glitchworks Safety
Glitchworks Safety is a shared safety list for every Discord server that uses Glitchworks Guard. Trained Glitchworks reviewers check reports against our Community Safety Guidelines. It's private: the person you report is never told who reported them, or which server it came from.
If someone is in danger right now, call 999.
How to report
- In a server that uses Guard, type
/report user. (In some servers only staff can do this. If it says so, tell a staff member or open a ticket.) - Pick the person.
- Pick the category (for example Scam / fraud, Harassment / hate, Doxxing).
- In reason, say what happened and when.
- Add evidence: up to 3 screenshots, and/or message links in links.
- Screenshots should show their name or user ID and the date. Don't crop them too tightly.
- Child safety: please don't send images. Describe what happened and add message links. Report to CEOP and Discord too.
- Optional, staff Pick a channel to attach their recent messages from it, if your server allows it.
- Press Enter. You'll see your case number. Keep it.
Want to add more later? Use /report add with your case number. Server staff can also report from the website.
What happens next
- A reviewer looks at it. We aim to look at urgent cases (child safety, threats) within about an hour, and others within 1 to 3 days.
- If they need more, you'll get a DM from Glitchworks Guard, signed Glitchworks Safety Team.
- You'll get a DM with the outcome, and buttons asking if you're happy for us to close it. If you're not, press No and a senior reviewer takes another look.
| Outcome | What it means |
|---|---|
| No action | It didn't meet our guidelines (for example an argument, or one server's own rules). The server can still act itself. |
| Warning | The person gets a private message asking them to stop. Servers aren't told. A second warning for the same thing within 3 months becomes a BOLO. |
| BOLO | "Be on the look-out": staff in Guard servers are told when they join. Lasts 6 months. |
| Blacklist | They're held for staff to check when they join a Guard server. Two reviewers must agree. Lasts 12 months and can be renewed. |
Useful contacts
- Emergency: 999 · Police, non-emergency: 101
- Child sexual abuse or grooming online: CEOP, ceop.police.uk
- Fraud and scams: Action Fraud, actionfraud.police.uk
- Report to Discord: dis.gd/report
- Feeling low? Samaritans, free, 116 123
If you've been listed: how to appeal
- Open a DM with Glitchworks Guard (click its name in any server it's in, then Message).
- Type
/appeal. - You'll see your listings: the level, category, reason and dates. (You won't see who reported you.)
- Press Appeal on the one you want to challenge.
- Explain clearly why it should change, and press Submit.
You can also log in on the website and appeal from your account page.
- A reviewer who wasn't involved in the first decision handles it, normally within 7 days.
- Outcomes: upheld, reduced (Blacklist to BOLO), shortened, or removed. If it's removed, the evidence is deleted.
- If your DMs are closed, you'll see our reply the next time you use a Guard command.
Your data
/mydata getin a server sends you everything Guard holds about you there, including your Glitchworks Safety listings and staff notes about you.- Listings end on their own (Warning 3 months, BOLO 6 months, Blacklist 12 months unless renewed), and the evidence is deleted when they do.
- See our privacy policy for your rights.
Still stuck?
Open a ticket on our Discord and tell us what you've tried. Screenshots of any errors help us sort it faster.
More help: Community Safety Guidelines · Member checks · Privacy · Help centre