Last updated 10 November 2026
This policy explains what personal data Glitchworks collects when you use glitchworks.uk, buy from our store or talk to us on Discord, and what we do with it. Glitchworks is the data controller. If you have a question or want to use your rights, email [email protected] or open a ticket in our Discord.
Glitchworks Guard, our free Discord bot, has its own privacy policy.
This website
- No accounts, forms or tracking cookies. We don't use analytics or advertising trackers on glitchworks.uk.
- Hosting: the site runs on Cloudflare. Like any web host, Cloudflare processes your IP address and basic request details to deliver pages and protect the site from attacks. See Cloudflare's privacy policy.
- Product photos load from Tebex's image servers, which see your IP address when they send the image.
- Links: when you follow a link to Tebex, Discord or Cfx.re, their own privacy policies apply.
Buying from our store
Purchases are handled by Tebex, who act as the reseller (merchant of record). Tebex collects your payment details, email address and billing information, and we never see your card details. Tebex shares the details we need to deliver and support your order with us: your name or username, email address, Cfx.re or Discord account where linked, what you bought and the payment status. See Tebex's privacy policy.
MLOs and scripts are delivered through Cfx.re Asset Escrow and linked to your Cfx.re account.
Our Discord server
- When you join, Discord shares your username, user ID and profile with us. Messages you post are stored by Discord.
- Support tickets are saved as transcripts so we can help you and look back at past requests.
- Automated support: our support bot can answer questions using an AI assistant (Anthropic's Claude). When it does, the text of your question is sent to Anthropic to generate the reply. Don't share passwords, payment details or other sensitive information in tickets.
- Custom orders: we keep your brief, reference pictures, quote and the record of you accepting it, so both sides have a record of what was agreed.
Why we use your data (lawful basis)
- Contract: to deliver products you buy, and to quote, build and support custom work.
- Legitimate interests: to run and protect our website and Discord, answer questions, prevent fraud and improve what we offer.
- Legal obligation: to keep sales and tax records.
How long we keep it
- Order and custom work records: 6 years, for tax and accounting.
- Support ticket transcripts: up to 2 years after the ticket closes.
- Website request logs: kept by Cloudflare for a short period under its own policy.
Who we share it with
Only the services above that help us run Glitchworks: Tebex (payments), Cfx.re (delivery), Discord (community and support), Cloudflare (hosting) and Anthropic (automated support replies). We don't sell your data. Some of these providers are based outside the UK, and they use recognised safeguards such as the UK International Data Transfer Addendum or adequacy regulations when your data leaves the UK.
Your rights
Under UK GDPR you can ask to see the data we hold about you, correct it, delete it, restrict or object to how we use it, or receive a copy to take elsewhere. Email [email protected] or open a ticket in our Discord, and we'll respond within one month. If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office.
Children
Our products are for FiveM server owners and are not aimed at children. Discord requires users to be at least 13.
Changes
We'll update this page if anything changes and show the date at the top.