Last updated 10 November 2026
This policy covers Glitchworks Guard, our free Discord bot. It explains what Guard stores, why, and how to get it removed. Glitchworks runs Guard and is the data controller for the data Guard stores. For questions, email [email protected] or join our support Discord.
What Guard stores
- Server settings: the server ID and the channels, roles and options chosen in
/setup. - Support tickets: when a ticket closes, a transcript is saved with the messages, the user IDs and usernames of people in it, and attachment links. Transcripts are deleted automatically after the server's retention period (365 days unless the server changes it).
- Moderation: warnings, timeouts, kicks and bans issued through Guard, with the moderator, reason and time, so staff can see a member's history.
- Verification: whether a member has verified. Guard may check the age of a Discord account if the server sets a minimum.
- Server backups: the server's roles, channels and permissions, so they can be rebuilt after an attack. Backups don't contain messages. Guard keeps the latest 6 automatic and 5 manual backups.
- Partners and discounts (optional): if a server opts in, its name, invite link and owner are shared with the Glitchworks Discord, and the owner may be sent a store discount code.
What Guard reads but doesn't keep
- Messages: Guard checks new messages for spam, scam links and raids so it can act on them. It doesn't keep a copy of normal messages.
- Safeguarding (off by default): if a server switches it on, Guard checks text messages for signs someone may be at risk and alerts chosen senior staff privately. It uses word and pattern lists, not AI, can't read images or voice, and never punishes anyone.
Guard does not use AI, does not sell data, and does not use data for advertising.
Why (lawful basis)
Guard processes data under legitimate interests: keeping Discord servers safe, running support tickets and moderation, and giving members a record of their support. Server admins decide which features are switched on in their server.
Who can see it
Ticket transcripts and moderation logs are visible to the staff of the server they came from. Glitchworks can access stored data only to run, fix or secure Guard, or to deal with a request about it. Discord itself processes all messages under Discord's privacy policy.
Your rights
- See your data: run
/mydata getin the server and Guard sends you a PDF of everything it holds about you there. - Delete your data: run
/mydata delete. The server's admins review it, as they may need to keep some records for safety reasons, and Guard tells you the outcome. - You can also ask us directly at [email protected] or in our support Discord. We'll respond within one month.
- If you're unhappy with how your data is handled, you can complain to the Information Commissioner's Office.
When Guard is removed
If a server removes Guard, its stored settings, transcripts and backups for that server are deleted within 30 days.
Changes
We'll update this page if Guard's features change and show the date at the top.